Terms of Service
Last updated: 12 November 2025
Introduction
Welcome to Osaka Themes ("we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of the osakathemes.com website (the "Website") and the purchase and use of our Framer templates (the "Products").
By accessing our Website or purchasing our Products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our Products.
Business Details
Osaka Themes
Email: hello@osakathemes.com
Location: United Kingdom
Products and Services
2.1 Digital Products
We offer digital Framer templates for website design in two categories:
Paid Templates: Premium templates available for purchase, delivered electronically as downloadable files immediately upon successful payment.
Free Templates: Complimentary templates available for download at no cost.
Both paid and free templates are subject to license terms as specified in Section 4.
2.2 Product Descriptions
We make every effort to display our Products accurately, including descriptions, previews, and features. However, we do not warrant that Product descriptions or other content on the Website is accurate, complete, or error-free.
2.3 Product Availability
All Products are subject to availability. We reserve the right to discontinue any Product at any time without prior notice. Free templates may be withdrawn or converted to paid templates at our discretion.
Pricing and Payment
3.1 Pricing
All prices are displayed in the applicable currency and include VAT where required by law. Prices are subject to change without notice, but changes will not affect orders already placed.
3.2 Payment Processing
Payments are processed securely through Paddle, our authorised payment processor and Merchant of Record. By making a purchase, you agree to Paddle's terms and conditions.
Accepted payment methods include major credit cards, debit cards, and other methods made available through Paddle.
3.3 Payment Confirmation
Upon successful payment, you will receive an email confirmation containing:
Order details and receipt
Download links for your purchased Product(s)
License information
3.4 Failed Payments
If your payment fails or is declined, your order will not be processed. Please contact your payment provider or try an alternative payment method.
License Terms
4.1 License Types
For Paid Templates, we offer two license types:
Standard License - Use on one website (personal, commercial, or client project) Unlimited License - Use on unlimited websites (personal, commercial, or client projects)
For Free Templates, a Standard License (single website use) is automatically granted upon download.
Full license terms are available on our Licenses page at https://osakathemes.com/licensing
4.2 License Grant
Upon purchase or download, we grant you a non-exclusive, non-transferable license to use the Product according to the license type you received (purchased or free).
4.3 Permitted Uses
Depending on your license:
Modify and customize the template for your project(s)
Use in personal, commercial, or client projects
Create derivative works for permitted projects
4.4 Prohibited Uses
You may NOT (applies to both free and paid templates):
Resell, redistribute, or share the template in any form
Provide the template as a downloadable product (free or paid)
Claim the template or design as your own
Transfer your license to third parties
Extract and use the template in web applications or software programs
Allow end users to extract and use the template separately from the final product
Important: Free templates have the same usage restrictions as paid templates. "Free" refers to the cost, not unlimited rights.
4.5 License Violations
Violation of license terms may result in:
Immediate termination of your license
Legal action to recover damages
Reporting to relevant authorities
Delivery and Access
5.1 Instant Delivery
Paid Templates: Delivered electronically immediately after successful payment via download links sent to your email address.
Free Templates: Available for immediate download upon completing any required registration or download form.
5.2 Download Period
Download links remain active for a reasonable period (typically 30 days for paid templates). You are responsible for downloading and backing up your Products within this timeframe.
Free template downloads may have different access periods or may be available indefinitely at our discretion.
5.3 Access Issues
If you experience problems accessing your Products, contact us at hello@osakathemes.com within 14 days of purchase (for paid templates) or download attempt (for free templates).
Refund Policy
6.1 No Refunds on Paid Templates
Due to the digital nature of our Products, all paid sales are final. We do not offer refunds once a Product has been purchased and download links have been provided.
This refund policy applies only to paid templates. Free templates have no refund considerations as there is no purchase price.
6.2 Pre-Purchase Support
If you have questions about whether a paid Product is suitable for your needs, please contact us before purchasing. We're happy to help you make an informed decision.
6.3 Technical Issues
If you encounter technical issues with a Product (free or paid) due to errors or defects in the template itself (not due to user customization or third-party software), please contact us, and we will work to resolve the issue.
Intellectual Property
7.1 Ownership
All Products, including designs, code, graphics, and content, are protected by copyright and other intellectual property laws. Osaka Themes retains all ownership rights to the Products.
7.2 Your License
Your purchase grants you a license to use the Product as specified in the license terms, but does not transfer ownership or intellectual property rights.
7.3 Trademarks
"Osaka Themes" and associated logos are trademarks of Osaka Themes. You may not use our trademarks without prior written permission.
Updates and Support
8.1 Product Updates
We may release updates, improvements, or bug fixes to Products.
Paid Templates: Updates are provided free of charge to existing customers when available. Free Templates: Updates may be provided but are not guaranteed.
We are under no obligation to provide updates for any Product.
8.2 Technical Support
Paid Templates: We provide reasonable technical support, including:
Guidance on template installation and basic setup
Assistance with template-related technical issues
Documentation and tutorials
Free Templates: Support is provided on a best-efforts basis but is not guaranteed. We prioritise support for paid customers.
Support does NOT include (for any template):
Custom design or development work
Third-party plugin or service integration
Framer platform-specific issues (contact Framer support)
Issues caused by user modifications or customization
8.3 Support Availability
Support is provided via email on a reasonable-efforts basis during UK business hours. We aim to respond within 48 hours but cannot guarantee specific response times.
User Responsibilities
9.1 Compliance
You are responsible for:
Using Products in compliance with these Terms and applicable laws
Obtaining necessary permissions and licenses for your use
Ensuring compatibility with your hosting and software environment
Creating backups of your customised templates
9.2 Account Security
If you create an account, you are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorised use
Warranties and Disclaimers
10.1 Product Warranty
We warrant that Products will substantially conform to their descriptions and function as demonstrated in preview materials when used as intended in Framer.
10.2 Disclaimer
TO THE FULLEST EXTENT PERMITTED BY LAW, PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
Products will meet your specific requirements
Products will be error-free or uninterrupted
Results obtained from Products will be accurate or reliable
Product quality will meet your expectations
10.3 Third-Party Services
Products may integrate with or rely on third-party services (e.g., Framer). We are not responsible for third-party service availability, functionality, or changes.
Limitation of Liability
11.1 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY UK LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.
11.2 Consequential Damages
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.3 Exceptions
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under UK law
Indemnification
You agree to indemnify and hold harmless Osaka Themes and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your violation of these Terms
Your violation of any third-party rights
Your use or misuse of Products
Your violation of applicable laws
Termination
13.1 Termination by You
You may stop using our Products at any time. Termination does not entitle you to a refund.
13.2 Termination by Us
We may terminate or suspend your access to Products or the Website immediately if you:
Breach these Terms
Violate license terms
Engage in fraudulent or illegal activities
13.3 Effect of Termination
Upon termination:
Your license to use Products terminates immediately
You must cease all use of Products and delete all copies
We may delete your account and associated data
No refunds will be provided
Modifications to Terms
14.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on the Website with a new "Last updated" date.
14.2 Your Continued Use
Your continued use of the Website or Products after changes constitutes acceptance of the modified Terms.
14.3 Material Changes
For material changes, we will make reasonable efforts to notify you via email or a prominent notice on the Website.
General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Osaka Themes regarding your use of the Website and Products.
15.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
15.3 No Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
15.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
15.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, or government actions.
Governing Law and Disputes
16.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
16.2 Jurisdiction
You agree to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from or relating to these Terms or the Products.
16.3 Dispute Resolution
Before initiating legal proceedings, we encourage you to contact us at hello@osakathemes.com to attempt to resolve any disputes informally.
16.4 Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law.
Contact Information
If you have questions, concerns, or disputes regarding these Terms, please contact us:
Email: hello@osakathemes.com
Website: https://osakathemes.com
By using our Website or purchasing our Products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.