Refund Policy
Last updated: 12 November 2025
Overview
Thank you for shopping at Osaka Themes. This Refund Policy explains our policy regarding refunds for digital products purchased through our website at osakathemes.com.
Contact Information
Osaka Themes
Email: hello@osakathemes.com
Location: United Kingdom
Refund Window
We offer a 0-day refund window on all purchases.
All sales are final. Due to the digital nature of our Framer templates, we do not offer refunds once you have completed your purchase and received access to download links.
Why No Refunds?
Digital products are instantly accessible upon purchase and cannot be "returned" in the traditional sense. Once download links are provided, we have no way to retrieve the product from you.
This policy is standard practice in the digital products industry and is necessary to:
Prevent unauthorized distribution of our templates
Protect our intellectual property rights
Maintain fair pricing for all customers
Before You Purchase
We strongly encourage you to review our products carefully before making a purchase. To help you make an informed decision, we provide:
Detailed Product Previews: Every template includes comprehensive screenshots, live demos, and feature lists
Demo Sites: Interactive preview sites where you can explore template functionality
Video Walkthroughs: Visual demonstrations of key features and capabilities (where available)
Documentation: Detailed information about template features, requirements, and capabilities
Pre-Purchase Support: Our team is available to answer questions before you buy
Questions Before Buying?
If you have any questions about whether a template is suitable for your needs, please contact us before purchasing. We're happy to help you:
Understand template features and limitations
Confirm compatibility with your requirements
Recommend the best template for your project
Clarify license terms and usage rights
Email us at: hello@osakathemes.com
Technical Support
While all sales are final with no refunds, we provide technical support for purchased templates to ensure they function as described.
If you experience issues with your template, contact us at hello@osakathemes.com and we will assist you with technical support.
Payment Disputes and Chargebacks
Contact Us First
If you're considering disputing a charge with your bank or payment provider, please contact us first. We're committed to resolving any legitimate concerns and can often address issues faster than the chargeback process.
Chargeback Consequences
If you initiate a chargeback or payment dispute:
Your license to use the purchased template will be immediately terminated
You must cease all use of the template and delete all copies
Your account may be suspended or permanently banned
We reserve the right to take legal action to recover damages
Fraudulent chargebacks may result in being reported to relevant authorities and banned from future purchases.
Fraudulent Purchases
We reserve the right to refuse service and deny refunds for:
Suspected fraudulent transactions
Multiple purchase-and-refund patterns
Violations of our Terms of Service or License Terms
Purchases made with stolen payment credentials
License Cancellation
Please note that canceling or terminating your license does not entitle you to a refund. Once you've received access to the template, the sale is complete.
EU Consumer Rights
For customers in the European Union (EU):
Under EU consumer protection laws, you generally have a 14-day cooling-off period for distance purchases. However, this right is waived for digital content once you begin downloading or accessing the product.
By purchasing and downloading our templates, you:
Acknowledge that you're requesting immediate access to digital content
Agree to waive your 14-day cooling-off period right of withdrawal
Understand that the sales contract is fully performed once download access is provided
This does not affect your statutory rights regarding faulty products.
UK Consumer Rights
For customers in the United Kingdom:
Under the Consumer Rights Act 2015, digital content must be:
Of satisfactory quality
Fit for a particular purpose
As described
If our templates do not meet these criteria, you may be entitled to:
A repair or replacement (where possible)
A price reduction
A full refund (in certain circumstances)
These rights apply within 30 days of purchase for digital content. Contact us if you believe a product is faulty or not as described.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website with a new "Last updated" date.
Your continued use of our website after changes constitutes acceptance of the modified policy.
Contact Us
If you have questions about our Refund Policy or need assistance with a purchase, please don't hesitate to contact us:
Email: hello@osakathemes.com
Website: https://osakathemes.com
Support Hours: UK business hours (Monday-Friday, 9am-5pm GMT)
We're here to help ensure you have the best experience with our templates.
Important Reminder: Please review all product information carefully and contact us with any questions before making a purchase. We want you to be completely confident in your decision, as all sales are final once download access has been provided.