Privacy Policy
Last updated: 12 November 2025
Introduction
This Privacy Policy explains how Osaka Themes ("we", "us", or "our") collects, uses, and protects your personal information when you use our website at osakathemes.com (the "Website").
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact Information
Osaka Themes
Email: hello@osakathemes.com
Location: United Kingdom
Information We Collect
Information You Provide to Us
When you use our Website, we may collect the following information:
Account Information: Name, email address, and password when you create an account
Purchase Information: Billing details and transaction information when you purchase templates
Communication Information: Any information you provide when contacting us through email or contact forms
Profile Information: Any optional information you choose to add to your account profile
Information Collected Automatically
When you visit our Website, we automatically collect:
Technical Information: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on pages, links clicked, referring website
Cookies and Similar Technologies: See our Cookie Policy below
How We Use Your Information
We use your personal information for the following purposes:
To Provide Our Services: Process purchases, deliver digital products, manage your account
To Process Payments: Securely handle transactions through our payment processor
To Communicate with You: Send order confirmations, product updates, and respond to inquiries
To Improve Our Website: Analyze usage patterns and optimize user experience
To Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
For Marketing (with consent): Send newsletters and promotional materials if you've opted in
Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
Contract Performance: To fulfill our obligations when you purchase templates
Legitimate Interests: To improve our services, prevent fraud, and maintain website security
Legal Obligation: To comply with tax, accounting, and legal requirements
Consent: For marketing communications (which you can withdraw at any time)
Payment Processing
We use Paddle as our payment processor. When you make a purchase:
Paddle acts as the Merchant of Record and processes your payment information
Your payment details (credit card information) are collected and processed directly by Paddle
We do not store your complete payment card details on our servers
Paddle may collect: billing name, email address, billing address, payment method details, and transaction information
Paddle's processing is subject to their Privacy Policy: https://www.paddle.com/legal/privacy
For more information about how Paddle handles your data, please visit their privacy policy.
Data Sharing and Disclosure
We may share your information with:
Payment Processors: Paddle, for processing transactions
Service Providers: Email service providers, hosting providers, analytics services
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
International Data Transfers
While we are based in the United Kingdom, some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses approved by the UK Information Commissioner's Office
Adequacy decisions recognizing equivalent data protection standards
Other lawful transfer mechanisms under UK GDPR
Data Retention
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
Typically:
Account Information: Retained while your account is active, plus 7 years for tax purposes after closure
Transaction Records: Retained for 7 years to comply with financial regulations
Marketing Data: Until you unsubscribe or withdraw consent
Your Rights
Under UK GDPR, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (in certain circumstances)
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent for processing at any time (where consent is the legal basis)
Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at hello@osakathemes.com
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit using SSL/TLS
Secure storage systems with access controls
Regular security assessments and updates
Staff training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use
Essential Cookies: Required for the Website to function properly
Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing to show relevant advertisements (if applicable)
You can control cookies through your browser settings. However, disabling certain cookies may affect Website functionality.
Third-Party Services
Our Website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Third-party services we use may include:
Analytics: Google Analytics or similar services
Payment Processing: Paddle
Children's Privacy
Our Website is not intended for children under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
Posting the updated policy on this page with a new "Last updated" date
Sending an email notification (for material changes)
Your continued use of the Website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@osakathemes.com
Website: https://osakathemes.com
Complaints
If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom